WHEN WILL MY ORDER SHIP?

Orders are typically processed within 5 business days of purchase. Shipping times vary based on destination and shipping method, but we strive to get your next favorite outerwear piece to you within 5-8 business days. International (non-US) orders will take additional time.

 

WHERE DOES MY ORDER SHIP FROM?

Orders ship from our warehouse in Los Angeles.  

 

HOW WILL I KNOW IF MY ORDER HAS SHIPPED?

You will receive a Shipping Confirmation email!

 

 

WHAT IF MY ORDER ARRIVED DAMAGED?

If you receive any damaged items in your shipment, please notify our customer service team right away by contacting hello@gunel.co  Damages must be reported within 5 days of receiving the item to be considered for a replacement or refund.

 

WHAT IF MY PACKAGE IS LOST?

If your package is lost in transit, please reach out to us right away

All shipments delivered to the correct shipping address on order are no longer the responsibility of GUNEL.  We cannot be held responsible for lost or stolen packages after delivery.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

For most countries, yes we do. 

 

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

International shipping costs are country specific and will be calculated at checkout.  International (non-US) customers are responsible for payment of any additional duties, import taxes, and brokerage or customs fees associated with an International shipment.  For some countries, in addition to the shipping cost, these fees will be added to the total at checkout and the order will ship DDP (Delivered Duty Paid). For other countries, pre-paid duties and taxes is not available and shipments will be sent on a DDU (Delivered Duty Unpaid) basis.  In this case you will be charge the duties and taxes by the shipping provider when your order is delivered. Duties and taxes are nonrefundable

DO YOU SHIP TO P.O. BOXES, APO OR FPO?

We cannot ship to P.O. boxes, APO, or FPO. (Please note that we do not require a signature upon delivery- any additional shipping/delivery features will need to be arranged immediately after your order is placed with our team at hello@gunel.co).

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

International shipping costs are country specific and will be calculated at checkout.  International (non-US) customers are responsible for payment of any additional duties, import taxes, and brokerage or customs fees associated with an International shipment.  For some countries, in addition to the shipping cost, these fees will be added to the total at checkout and the order will ship DDP (Delivered Duty Paid). For other countries, pre-paid duties and taxes is not available and shipments will be sent on a DDU (Delivered Duty Unpaid) basis.  In this case you will be charge the duties and taxes by the shipping provider when your order is delivered. Duties and taxes are nonrefundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.

All prices are listed in USD. We recommend checking the current exchange rate to get the best idea of what you'll ultimately be charged.

Estimated shipping prices (does not include customs, duties, and taxes):

• $ 30 (USD) - Canada
• $ 40 (USD) - Belgium, France, Germany, Ireland, Japan (central locales), Lebanon, Netherlands, Singapore, South Korea, Taiwan, United Arab Emirates
• $ 45 (USD) - Australia, Denmark, India, Italy, New Zealand (N. Island), Philippines, Sweden, Switzerland, UK, Vietnam
• $ 55 (USD) - China, Hong Kong, Norway
• $ 70 (USD) - Japan (Northern and Southern locales), Poland, South Africa
• $ 75 (USD) - New Zealand (S. Island)

 

HOW LONG WILL IT TAKE FOR MY RETURN TO PROCESS?

Returns typically take 5-8 business days to process, excluding the day it was received. Tracking confirmation of delivery to our warehouse does not mean the return has completed processing. We cannot process refunds or exchanges until the warehouse confirms that the item(s) have completed processing and have been returned in proper condition.

Refunds are applied to the payment method used to place the order.